Testimonials

Jerry Davis
Director, Patient Financial Services
The Emory Clinic, Emory Healthcare
Decatur, Georgia

"Upon arriving at Emory five years ago, our EDI vendor at that time was both slow and ineffective at helping us manage our business. Client support and service was non-existent and we fired them for it.

Internal staff made a recommendation to look at ClaimLogic and after reviewing 3 vendors in this space, we chose ClaimLogic and have never looked at anyone else since. Their responsiveness to issues, innovation with reporting requirements we requested, and issue management with payers have made this decision one of the best I've made for our business. Simply put, they are extremely reliable and one of the very few vendors that I trust with our business; day in and day out.

We have averaged 36 days in AR for the past two years for a variety of reasons; and ClaimLogic is one of them."

Russ Surette, Director
Physicians Professional Services
(Harvard University) Medford, MA

We have been using ClaimLogic for the last 6 years, and after a few attempts with other clearing houses we switched to ClaimLogic to handle all of our electronic claims and electronic remittance processing that we are not set up direct to carrier and I can say without question it has turned out to be a wonderful relationship and one of the few vendors we really trust in our day to day business. Their products are industry leading and their support services and staff is the best in the business, with their responsiveness, product and industry knowledge and just a real pleasure to work with. I am asked often to write testimonials and often take a pass, but just letting you know that if you are unhappy with your vendor handling your claims and revenue cycle management needs, or just currently evaluating system vendors, look no further than ClaimLogic. We have evaluated many reputable vendors in the market, and our staff overwhelmingly chose ClaimLogic, and after years of successful use I can say that we could not be more pleased with their products and client services and how they have helped us here at Harvard. First class organization top to bottom and we look forward to being a satisfied client for many years to come.

Kevin Higgins
Director
University of Virginia, Health Services Foundation

"We have been a ClaimLogic client since 2001, and I can honestly say that the level of product offerings and client services is unmatched in their industry. We have evaluated many reputable vendors in the market, and having worked with the product and experiencing the level of client services offered at Claimlogic , we quickly realized that we made the right decision in choosing this company.

From Claims Management of all our claims from commercial to Medicare, BCBS and Medicaid, to patient eligibility and remittance to Denial Management; my staff could not be more pleased and has come to expect the best in product offerings and client services from ClaimLogic. While most companies boast of great products and services, ClaimLogic is there when you need them and takes an incredible proactive approach to client services that really make all the difference in a provider/vendor relationship. We pay to submit claims thru Claimlogic, but get much more in return. We have incorporated their system into our revenue cycle at a much greater degree than originally anticipated. We believe that Claimlogic has had a direct impact on our reduction in days, and has allowed us to streamline processes with reduced resources. By using the Claimlogic system, we have found a depth of clarity in our revenue cycle that we didn't have before. With Claimlogic, it's not just about sending out claims, their systems help any Manager grasps issues relating to the revenue cycle by it's vast array of reporting and by the simplistic approach it takes in tracking your billed receivables.

Although we stay abreast of products and services in this market today, I can say unequivocally that ClaimLogic is in a class of their own, and why The University of Virginia Health Services Foundation looks forward to our continued relationship with ClaimLogic and their expert staff of highly skilled professionals for many years to come. Products and services aside, what impresses me the most about ClaimLogic is their undying determination to go that extra mile if needed and respond to our requests immediately. In our fast paced business and in dealing with a vast array of vendors who supply us with products and technology services, we have experienced it all, and I can honestly say that ClaimLogic stands at the top of their market and I highly recommend any provider of Healthcare who is looking for the best of breed products and services from a company that has more than earned their stripes with UVA to select ClaimLogic as their partner in Revenue Cycle Management. If your experience is only half as good as ours, your staff and management will applaud your decision and results for years to come. ClaimLogic is a company we can trust and rely on to handle our EDI and clearinghouse services and if you are looking to make a decision or switching vendors, do your organization a favor and select Claimlogic, they offer the best product and service culture in their industry, you won’t be disappointed."

Teresa Wilson, Operations Director,
Physician Receivables, Alegent Health

"Switching to ClaimLogic from our previous clearinghouse was positive in many ways. Working rejections and payer edits has never been easier. Our billing staff loves the convenient and easy-to-use tool for working rejected claims and denials. Because of this function our AR is in great shape. ClaimLogic’s Advocates provide excellent service and respond very quickly. They are knowledgeable and work to proactively find answers for us. ClaimLogic was a good business decision, and came highly recommended."

Nora Sullivan-Komorowski, CPC, CMC
Group Manager, Medical Billing Operations
University Physicians Associates (University of New Mexico)

"University Physician Associates has been a client of ClaimLogic since 2002. Due to the excellent customer service and cutting edge technology that has been provided to us by ClaimLogic’s knowledgeable staff we have been able to have our electronic claims, paper claims and eligibility needs met and exceeded. We have seen a dramatic increase of collections and decrease in our accounts receivable. We feel this is direct reflection of their superior products and technology and the good working relationship between ClaimLogic and University Physician Associates."

Debbie Conley, IDX System Administrator
University Physicians & Surgeons (Marshall University)

"Since signing on with ClaimLogic in the fall of 2002, we have been through numerous payer and system changes. Each time, ClaimLogic has been there to get us over the hurdles with no revenue interruption. ClaimLogic has helped us improve our paper to electronic ratios by over 10%. The staff at ClaimLogic are very knowledgeable and personable and they are a pleasure to work with.

In October of 2003 we began adding 835’s through ClaimLogic. Claim Logic worked with our consultant, who assisted in the programming of our 835’s, and the payers to insure we were receiving all the necessary elements to begin posting the files back into our system. This has greatly improved the time it takes to post payments into our system. It has also reduced the number of days it takes to receive payment from the payers, in some instances this went from 30 days to 14 days.

I would recommend Claim Logic to any provider looking for a top notch company for submitting claims and receiving electronic payment files."

Kelly Bishop
Insurance Department Coordinator
The Wichita Clinic

"The representatives at Claim Logic are wonderful to work with! If we have an issue or question regarding our electronic filing or paper claims, the response is prompt, informative and the issue is resolved in a timely, efficient manner. We had a discrepancy between a payer and our facility in filing claims and Claim Logic mediated between the two parties and we were able to resolve the problem to both of our satisfaction. Claim Logic has made the NPI transition a lot easier, also, and is just a great company and product to work with. We couldn’t be more pleased.

Curt Lyon
Plaza Medical Group

"By using ClaimLogic, for claims processing, ERA posting and Patient statement processing, we have been able to manage our entire business and denials more effectively. Their unique reporting system allows us to see and work the clearinghouse reports as well as the payer level rejections, resulting in faster claim payment. ClaimLogic's products and technology offers flexible tools that can be used to see the history of a claim and to run reports based on our specific needs. We are able to be proactive in recognizing problems sooner, rather than later. We could not be more pleased with the products and level of services provided."

Michael Lewin, Physician Organization Business Office, IS
Weill Cornell Medical College (Cornell University)

"Working with ClaimLogic has been a very positive experience for us.

The product is excellent, the company has always been very responsive to our needs and the staff is a pleasure to work with."

Terrie Garcia
UT Medicine of San Antonio

"UT Medicine of San Antonio has been a client of ClaimLogic for over 4 years. We've been very pleased with their products and service thus far.

The personal attention we receive from our 'Claims Advocate' has allowed us to rectify claims issues with our payors in a timely manner.

Additionally, ClaimLogic offers us practical solutions for general questions we have about claim processing. We also recently reviewed other clearinghouses as we are transitioning to EPIC PMS in the fall and found that ClaimLogic was still the most cost effective for our practice and we already know they provide great customer service, so we chose to continue our relationship with them as our clearinghouse of choice!"

Sandy Rush
Oberlin Medical Arts

"Ihave always had wonderful support from ClaimLogic. They let me know when my statements or claims run up against a problem. The reports are easy to read and if I do struggle, Melissa is very willing to explain or make phone calls for me to fix the problem! ClaimLogic treats us like we are important. We are NOT just a drop in the bucket...Thanks so much for all your support!"

Monica Godfrey
Salem Clinic

"Salem Clinic has been a customer of ClaimLogic for approximately 2 years and we have nothing but great things to say about them. We rarely have claims that do not go through on the first try and if we ever have any questions or concerns they are always easy to get a hold of and very helpful. I would recommend using ClaimLogic to anyone who is considering a change."

Laura Mckenzie
Mckenzie Billing Service

"Signing up with ClaimLogic to be my clearinghouse was the best decision I ever made! Their speedy and accurate reports allow my business to obtain quick and easy payment from insurance companies. ClaimLogic has always been there to answer any questions I may have without the run around I used to get from past clearinghouses. I would recommend ClaimLogic to any doctor's office or billing service for their claims processing needs."

Lawrence Fauntleroy
Sr. Application Manager
Montefiore Medical Center

"ClaimLogic has reduced our days in AR considerably. ClaimLogic clearly understands our concept in Revenue Cycle Management."

Karen Greene
Associate Director of Insurance Management
Virginia Commonwealth University Health Systems
Richmond, Virginia

"We have used ClaimLogic as our electronic claims clearinghouse for several years finding the reports and products are very user friendly. Our conversion to ClaimLogic was a breeze as we give you a print image claim which you convert to the EDI837 and there have been virtually no issues. We also enjoy working with the staff at ClaimLogic."