Client Services

In today's rapidly changing healthcare  environment, delivering cutting edge web-based claims and payment tools that allow our clients to increase productivity, lower AR days and get paid faster is simply not enough. At the start of each day at ClaimLogic, we expect that our clients are completely satisfied and that no questions or issues have gone unresolved. Our clients know that we're available and working on their behalf throughout the day, even serving as our client's payer liaison on issues directly related to claims and payments while taking a Client Services approach that meets and exceeds our client's current and future EDI connectivity needs and objectives. These core principles is why our client retention rates are industry best, and is the only way we gauge our success at the end of our working day.      

How we accomplish our Client Service goals and directives:

We assign a dedicated Client Service Advocate to each and every new client of ClaimLogic from day 1 of the agreement. Every Client Service Advocate team member has a minimum of 8 years of customer service experience, and are experts in the field of healthcare EDI. They understand each client's billing tendencies, workflows, front-end system environment, customizations and is connected to our client's payer demographic. From the initial pre-implementation call through enrollment, full staff training, go live and on-going support activities, your Client Advocate is there specifically for you and your team. They are available via phone, email and through the issuance of any on-line, real time support tickets. The days of operating generic help desks are obsolete in our culture and operations, and why our clients are asked to close each support ticket when they are completely satisfied with the resolution. It is our goal to build the type of client relationships that is earned by being ahead of the curve on payer changes and updates, all questions related to claims and payments and customization and modification needs of our clients and all HIPAA and regulatory changes through our experienced HIPAA quality control department. We also act as your payer liaison in dealing with claims and payment issues directly with the payers which allows our clients to focus on their business needs.   

Keeping Our Client Services Commitment to Every Client  

Whether it's our guaranteed response times, empowering each client to close their own support tickets when they are 100% satisfied with ticket resolutions, or whether it's our ability to provide experienced Client Service Advocates to each new client account, one thing is for certain ; each client of ClaimLogic has a relationship with their Client Advocate that is built on trust and our comittment to improving our clients revenue cycle management performance through our product offerings and setting new quality standards in Client Services that exceeds our client's expectations.  

"ClaimLogic is outstanding, and their customer service is exceptional. We've used them for many years now and they are the only vendor we have ever worked with that has delivered on everything they promised. "

Stephanie Coggins, Director, Patient Financial Services
Watson Clinic